13 Best Call Center Headsets in 2023

Are you having trouble with your work headsets? Being an employee at a call center can be exhausting having to take multiple calls every day. And on top of that, if the headset is causing any sort of inconvenience, it’s hell.

Well, we got you friend. We have curated a list of the Best Call Center Headsets that will let you have comfortable, if not happy, calling sessions with your clients.

13 Best Call Center Headsets in 2023

So below is the list of some coolest and best headsets for you guys.

Best Call Center Headsets

1. Sennheiser Consumer Audio SC 60 USB ML (504547)

The Sennheiser SC 60 headset is one of the best call center headsets due to its excellent noise cancellation technology, which helps the users in the call center filter out all the background noise and hear the crystal clear voice of the conversation on call.

Working in the call center and using the headset for a longer duration can be a very tiring job, and this headset makes the job easy by giving extra comfortable ear pads, which are very light weight and easy to carry over the ears and hence are suitable for people working in the call center.

This headset has a very professional design specially used for Skype meetings for business and allows hands-free communication solutions. The audio sensitivity of this headset is fantastic. It is 113 decibels. It’s a very highly durable product with extraordinarily soft and lightweight material. It has stereo H.D. sound reproduction which is very helpful in noisy environments.

It also has USB connectors which help in easy deployment assisting the user in getting greater voice clarity and good sound quality right from the start of the conversation. This is another feature that is highly required for call center headsets. Moreover, this headset also has a bendable boom arm which is flexible and ensures that the microphone is set to a perfect position for good communication.

🎧 Specs/Features

Type: Over-ear

Enclosure: Closed-Back

USB Connectivity: Yes

ANC: Yes

Bluetooth range: 7 feet

Water resistant: No

Microphone: Yes

Audio Sensitivity: 113 decibels

Bendable boom arm: Yes

Audio drivers: Neodynium drivers

Active Gard Technology: Yes

USB Plug/Play: Yes

Warranty: 2 years

Size and weight: 0.94 x 0.24 x 0.67 inches, 106 g

Pros

  • It is a very highly durable product with extremely soft and lightweight material
  • It has got stereo HD sound reproduction which is very helpful in noisy environments
  • It has audio sensitivity of 113 decibels. 

Cons

  • Headband is small for some people.
  • The connection can be somewhat touchy

2. Jabra PRO 930 MS Mono Lync Optimized Wireless Headset

The Jabra PRO 930 headset is another best call center headset; it is called the best due to the delivery of crystal clear sound and the digital signal processing that obliterate the background noise, including the eco noise, and delivers obvious audio to the user. The range of this headset is up to 120 m which is good enough.

This best headset is suitable for call center use due to the excellent noise cancellation feature that protects the users against high peaks. Also, the communication voice is the high definition which allows a vibrant conversation to take place. It has a fully integrated remote call control feature which is quite unique and desirable in all call center headsets, thus making it perfectly suitable for use in call centers.

It has another feature that removes any harmful loud sound from reaching the ear and maintains a healthy, safe range of volume. It has a remote call control feature that allows the users to answer and call with this remote button. As per the existing users of this device, it works very well, has a comfortable fit and solid battery life, and can be operated for a good range of distances.

It is an excellent purchase. The quality is also fantastic; many users have been using this headset for seven years. And it is highly recommended to use this headset for call center purposes.

🎧 Specs/Features

Type: Over-ear

Wireless: Yes

Charging time: Less than 3 hours

Battery life (rated): 8 Hours Playback

ANC: Yes

Bluetooth range: 395 feet (120 m)

Bendable boom arm: No

Remote call control: Yes

Active Gard Technology: Yes

Safe Tone Technology: Yes

Hands-free calling: Yes

Water resistant: No

Microphone: Yes

Size and weight: 7.4 x 5.5 x 2.8 inches, 498 g

Pros

  • It allows communication in high-definition voice allowing a vibrant conversation to take place
  • It has got the comfortable fit and solid battery life

Cons

  • Non-adjustable headband
  • Pairing with a device takes too much time

3. BlueParrott B350-XT Noise Cancelling Bluetooth Headset

The BlueParrott B350-XT headset is among the most highly recommended call center headsets. It has been entitled with the tag of best headset due to its excellent features. The feature that makes it suitable for using call centers is its leading noise cancellation and sound quality feature.

It can easily block 96% of the background noise so the user can clearly hear the conversation voice. It can be operated up to arrange your feet and love 24 hours of stable pairing without any interruption. This is what makes it the best call center headset.

Moreover, it has a very durable design with I.P. 54-rated protection against dust and moisture, giving it a tough and challenging life. In the call center, one has to wear the headset for more than 8 to 9 hours. So far, one is expected to use a very comfortable headset to stay energized during their work.

Hence this device is designed to consider this problem with a very comfortable and soft material, extremely lightweight, and adjustable headband with a flexible gooseneck mic boom, which stays at its position. This headset has very high quality, and it never disappoints its customer. Its connection strength is flawless. This is a perfect headset and allows for taking hands-free calls. It is an excellent and must-buy product.

🎧 Specs/Features

Type: On-ear

Wireless: Yes

Charging time: Approx. 3.5 hours

Battery life (rated): 24+ Hours Playback

ANC: Yes

Bluetooth range: 300 feet (100 meters)

Bendable boom arm: Yes

Voice Control: Yes

Muti-connect: Yes (2 devices)

NFC Pairing: Yes

Bluetooth version: Version 5.0

Talk Time: Up to 24 Hours

Water resistant: Yes

Microphone: Yes

Size and weight: 7.17 x 5 x 2.56 inches, 98 g

Pros

  •  It has got a very durable design with IP 54-rated protection against dust and moisture
  • Its connection strength is flawless

Cons

  • Headband is small for some people
  • The connection can be somewhat touchy

4. Jabra Biz 2400 II QD Duo UNC

The Jabra Biz 2400 II is an excellent headset and is suitable for use in a call center. It is the best call center headset because of its good noise-cancellation feature. It offers impressive audio voice from both ends of the call for better satisfaction of customers and users as well. It is 40% more light than other headsets, and the pressure applied by the headband of this headset is too low and convenient for the user. It also has a quick disconnect plug for instant connectivity.

This headset has got a professional design specially used for Skype meetings for business and allows hands-free communication solutions. The noise cancellation technology in this headset helps the users working in the call center to filter out all the background noise; this is what makes it serve the purpose of the call center headset, blocking about 94% of the background noise so the user can hear the conversation voice very clearly.

It removes any harmful loud sound from reaching the ear and maintains a healthy, safe range of volume, so there is an ear safety protection mode, a highly demanded call center headset. It is expected to use a very comfortable headset when working in a call center so that users do not get tired during their work; for that, the headset has supreme quality soft earpads giving extra comfort.

🎧 Specs/Features

Type: Over-ear

Wireless: No

Cord length: 230 cm

Headband padding: Yes

ANC: Yes

Cable Feature: Retractable

Voice Control: No

Muti-connect: No

Safe Tone Technology: No

Adjustable boom arm: 360°

Microphone: Yes

Breath Resistant Mic: Yes

Size and weight: 7.2 x 5.6 x 1.0 inches, 53 g

Pros

  • It removes any harmful loud sound to reach the ear 
  •  It also has a quick disconnect plug for instant connectivity

Cons

  • It has a short lifespan 
  • Mic is very sensitive

5. Logitech Zone Wireless Bluetooth Headset

The Logitech Zone headset is specially customized and manufactured for people working at call center offices at home or making use of a headset for communication purposes on the job. It is the best call center headset and has sink device management software which allows everyone to be connected and insurance the video collaboration for personal devices and users is up to date.

This is a unique feature and quite suitable for use in a call center. It allows multiple device connections simultaneously up to a good range of 30 m. The best feature for call center use is its active noise cancellation feature that reduces unwanted ambient sound and allows a smooth conversation between people.

It will enable the users to control volume play or pause music, start and end call mute microphone, and various other features by simple touch control, which is highly demanding in call center headsets. It supports wireless Bluetooth connectivity technology. It can be charged using Q.I. wireless charger and operated using Loge Tune App.

It has high compatibility and works with all platforms and operating systems. The performance of this headset is quite excellent, and it is reliable as per its existing users. The current uses of the product highly recommend it. It is a great value product and super easy to use. It is an excellent purchase at a good value.

🎧 Specs/Features

Type: Over-ear

Wireless: Yes

Charging time: Approx. 2 hours

Battery life (rated): 14 Hours Playback

ANC: Yes

Bluetooth range: 100 feet (30 meters)

Moisture resistant: Yes

Safe Tone Technology: No

Voice Control: Yes

Muti-connect: Yes

NFC Pairing: No

Qi Wireless Charging: Yes

Hands-free Calling: Yes

Bluetooth version: Version 5.0

Microphone: Yes

Size and weight: ‎2.78 x 6.96 x 6.88 inches, 180 g

Pros

  •  It has high compatibility and works with all platforms and operating systems.
  • It supports wireless Bluetooth connectivity technology.

Cons

  • Non-adjustable headband
  • Pairing with a device takes too much time

6. Microsoft LifeChat LX-3000 Noise-cancelling Microphone

The Microsoft LifeChat LX-6000 is a highly recommended and the best call center headset that promises to deliver clear stereo sound to the user operating it. This headset is primarily meant for call centers. It is customized in such a way as to be used in meetings and conference calls to make communication more productive by voice clarity and reducing background noise.

It has easy inline controls using which the volume can be adjusted or can be muted. It also offers all-day conferred with a 270° adjustable microphone feature, which is quite an excellent feature that makes this headset perfect for use in a call center. It is highly compatible and can work with windows 7, Vista XP, etc.

The wide-band audio drivers in this headset are responsible for reproducing the sound more accurately for better communication. As per its existing users, this headset is durable and does not break easily; the sound quality is even grade with an active noise cancellation feature, so it is a good value for money purchase.

It ensures the delivery of crystal clear sound obliterating the background noise, including the eco noise, and providing very clear audio to the user. It has got a very decent design and is just perfect for use in a call center.

🎧 Specs/Features

Type: Over-ear

Wireless: No

ANC: Yes

Binaural: Yes

Voice Control: Yes

Muti-connect: No

Hands-free Calling: Yes

USB Plug/Play: Yes

Water resistant: No

Hands-free Calling: Yes

Adjustable Mircophone: Up to 270°

Microphone: Yes

Size and weight: 6.38 x 7.01 x 7.01 inches, 235 g

Pros

  • the headset is very durable and does not break easily
  • It has got a very decent design

Cons

  • It has a short lifespan 
  • Mic is very sensitive

7. Koss Communications USB Headset with Microphone (CS100-USB)

Koss Communications is one of the best call center headsets. It cancels everything, which means every single noise or high pitch noise that is unsafe. It blocks and filters out that sound and allows very healthy communication between people; this makes it suitable for using the call center. It is a very fantastic product that allows hands-free communication from a P.C.

It comes with a USB plug and supports wired connectivity technology. It has got a very attractive design. This device has a speech recognition feature that is unique. Since it is well known that people working in the call center work for a very long duration with headsets over the year, it is highly recommended to use a good quality headset so that the user does not feel pain and this headset overcomes this problem and has foam ear cushion which is very soft and convenient for use.

It also has got an adjustable headband for a good fit. The overall performance of this headset is nice; it is a value-for-money product, the mic is professional, and the headset is very lightweight and comfortable. Another important feature that makes it so poor person is its omnidirectional microphone; as the voice goes far, the sound becomes more decent. It is suitable for voice chatting without interruption. It is a very good product at a reasonable price.

🎧 Specs/Features

Type: Over-ear

Enclosure: Closed-Back

Wireless: No

Cord Length: 8 foot

ANC: Yes

Water resistant: No

USB Plug/Play: Yes

Bendable boom arm: Yes

Active Gard Technology: No

Safe Tone Technology: No

Bluetooth version: Version 5.0

Microphone: Yes

Size and weight: 7.9 x 2.9 x 6.4 inches, 144 g

Pros

  • It is good for voice chatting without interruption.
  • It allows hands-free communication from a PC.

Cons

  • Maybe a bit bulkier
  • It is quite an expensive product

8. Plantronics – EncorePro HW540 Convertible Headset

The Plantronics – EncorePro HW540 is an excellent and best call center headset, the feature that makes it the best headset is audio performance and noise cancellation feature. It delivers next-generation sound using custom microphones, reducing background noise and interference. It is customized to be used especially for work from the office, work from home, and call center support care.

It is made from premium and lightweight material, which is highly demanded when purchasing call center headsets. It has incredible call clarity, ensuring the microphone boom is well-positioned for a good communication experience. It also has an adjustable fit and can be adjusted at the user’s convenience. It is a very compatible device that can be used with a desk phone or computer. It is very comfortable to wear even for long periods. It works very well.

As per the existing users of this product, it works too well, has a comfortable fit and solid battery life, and can be operated up to a vast distance. It has outstanding compatibility and can work with all platforms and all operating systems. It is an excellent purchase and a value-for-money product. 

🎧 Specs/Features

Type: Over-ear

Wireless: No

Cord Length: 500 cm

ANC: Yes

Wearing Style: Monaural / Single Ear

Water resistant: No

NFC Pairing: No

Binaural: No

Muti-connect: No

USB Plug/Play: Yes

Active Gard Technology: No

Safe Tone Technology: No

Microphone: Yes

Size and weight: 7 x 5 x 2 inches, 31 g

Pros

  •  It has an adjustable fit and can be adjusted according to the convenience of the user.
  •  It has got the comfortable fit and solid battery life
  • It can be operated up to a huge range of distances.

Cons

  • It is quite bulky
  • May get intermittent sound on muting

9. Sennheiser SC 165 USB (508317)

The Sennheiser SC 165 USB is another best call center headsets that have a customized design to be used for professional business purposes, be it Skype meetings or call center communication. It allows hands-free communication solutions, with H.D. ensuring a clear and much more natural form of sound delivery to the users. It filters out unwanted background noise, delivering crystal clear conversation audio on call.

This is the feature may that makes it suitable for using call centers. It also has a bendable boom arm, a very flexible arm that attentions the microphone and its correct position, and cannot be twisted even when it is not in use. It has a contemporary design and a mesmerizing look for office use. Another feature of this handset is it is travel friendly due to its folding design. It is straightforward to transport or carry.

It has 2 in 1 ear pad style with soft lettering or foam material for good comfort. The drivers in this headset have a large size and better bass for nice clear sound delivery. The headset supports wired connectivity technology and is compatible with so many devices like softphones/P.C. mobiles, etc. It has a very thin, sleek design, which is highly attractive and lightweight.

🎧 Specs/Features

Type: Over-ear

Wireless: No

ANC: Yes

Bendable boom arm: Yes

Voice Control: Yes

Muti-connect: Yes (2 devices)

NFC Pairing: Yes

Hands-free Calling: Yes

Binaural: No

Microphone frequency range: 100 – 10,000 Hz

Water resistant: No

Microphone: Yes

Size and weight: 2 x 4 x 8 inches, 97 g

Pros

  • It has soft lettering or foam material for good comfort.
  • The audio drivers in this headset have a large size and better bass for nice clear sound delivery. 
  • It has a sleek design that is highly attractive and lightweight

Cons

  • May not pair with MAC
  • It is expensive

10. Audio-Technica BPHS1 Broadcast Stereo Headset

The Audio-Technica BPHS1 headset is the best headset, and it especially holds a good ranking under the category of the best call center. This headset is quite remarkable due to its reliable mic feature offering polar patterns, and the frequency response of this headset is tailored for intelligible vocal exchange.

This headset has a closed-back circumaural ear cup that reduces crowd noise or background noise and helps the user focus on their work without distractions. This is what makes it the best call center headset. It also has a neodymium magnet in the microphone giving detailed sound reproduction. The features are not limited to this. It also has a cardioid pickup pattern which offers a dynamic microphone rejecting the sound coming from the off-axis.

The design of this headset is highly durable and very comfortable for longer-duration use, and hands can be used in the call center. The microphone of this headset is boom mounted and can be easily positioned from right to left or vice versa. It offers excellent sound isolation for better concentration work. The included accessories in this headset are an eight-pin connector cable three-pin XLRM type connector spare connector screw.

As per the reviews of existing customers, this headset is highly recommended for call center use due to its loud and clear sound delivery. The microphone is especially clear, which is highly demanded in a call center. It is a fantastic broadcast headset. The recording quality of this headset is excellent, and it is great for audiobook narration and podcasting. It is also very convenient to use this device due to its superb quality.

🎧 Specs/Features

Type: Over-ear

Enclosure: Closed-Back

Wireless: No

Driver Diameter: 40 mm (Headphone)

ANC: Yes

Bendable boom arm: Yes

Audio drivers: Neodynium drivers

Impedance: 65 Ohm

Frequency Response: 20- 20 kHz

Audio Sensitivity:100dB

Maximum Power Input: 1600mW

Water resistant: No

Microphone: Yes

Size and weight: 19 x 16 x 5 inches, 263 g

Pros

  • The microphone of this headset is boom mounted and can be easily positioned from right to left or vice versa
  • It offers excellent sound isolation for better concentration work. 

Cons

  • It has a short lifespan 
  • Mic is very sensitive

11. Jabra Evolve 75 U.C. Stereo Wireless Bluetooth Headset

The Jabra Evolve 75 U.C. headset is a great headset specially designed for use in the office or call centers. These are the best call center headsets due to their excellent sound and H.D. voice crystal clear calling. It is compatible with all models of the phone and with all operating systems. The microphone frequency range of this headset is between 150 hertz to 6.8 kHz. This headset reduces noise interruption due to the presence of superior AMC technology.

There is also an integrated busy light that shows a do not disturb sign to enhance the user’s productivity. This is the best feature making the headset suitable for use in call centers. This headset supports Bluetooth connectivity technology for calling and music, and it can be operated up to a range of 100 feet from the connected device, which is quite impressive. The performance of this side effect is marvelous.

The active noise cancellation built in the headset makes use of advanced microphones for monitoring and countering the ambient noise in the background and offering good communication between people, thus it is suitable for use in a call center. This headset allows talk time of up to 15 hours, and the battery with ANC activated can work up to 30 hours.

It is a very efficient device and great for the work of calling. It is a very durable device and can easily long last for more than 3 to 4 years. It is a value-for-money product because the customer gets expensive features at a very reasonable price.

🎧 Specs/Features

Type: Over-ear

Wireless: Yes

Charging time: Approx. 2 hours

Battery life (rated): 18 Hours Playback

ANC: Yes

Frequency Response: 150 Hz- 6.8kHz

Hands-free Calling: Yes

Bluetooth Version: Version 4.0

Voice Control: No

Muti-connect: No

Bluetooth range: 100 feet

Water resistant: No

Microphone: Yes

Size and weight: 8.25 x 6.5 x 2 inches, 175 g

Pros

  • It can be operated up to a range of 100 feet
  • It also allows talk time of up to 15 hours

Cons

  • Non-adjustable headband
  • Pairing with a device takes too much time

12. PLNAUDIO628 – Plantronics.Audio 628 Headset

The Plantronics. Audio 628 headset is another headset holding a good position under the best call center headset category. The reason why it is called the best headset is its features. It has an active noise cancellation feature that completely blocks unwanted background noise, making it suitable for call centers.

It has a very decent design and is very lightweight, making it highly portable for use in call centers. Since the people working in the call centers have to work more than 8 to 9 hours, it is very tough. Hence, it is recommended to use a comfortable headset so that the user does not feel pain in their ear while working in the call center; for this problem, the headset has got foam ear pads and soft ear cups, giving complete comfort to the user and can be used for very long duration to due to its lightweight portable and comfortable design.

This headset is also called the old gold headset due to its noise reduction feature, which allows recording of communication taking place in the call center to be conducted smoothly without ruining the recording. The voice clarity of this headset is fantastic. It sounds excellent and is very comfortable. All these features support that this is one of the best call center headsets.

🎧 Specs/Features

Type: Over-ear

Wireless: No

Cable Length: 2 meters

ANC: Yes

Active Gard Technology: No

Safe Tone Technology: No

NFC Pairing: No

Binaural: No

Muti-connect: No

USB Plug/Play: Yes

Water resistant: No

Voice Control: No

Microphone: Yes

Size and weight: 9.84 x 7.09 x 3.15 inches, 98 g

Pros

  • It allows recording of communication taking place in the call center to be conducted smoothly without ruining the recording
  • The voice clarity of this headset is amazing. 

Cons

  • Non-adjustable headband
  • Pairing with a device takes too much time

13. Jabra Evolve 80 M.S. Teams Wired Headset

The Jabra Evolve 80 headset is one of the highest-rated headsets under the best call center headset category. The reason for being called the best headset is its unrivaled noise cancellation feature. The noise cancellation is so good that it filters out the low-frequency background noise and help the user to avoid unwanted interruption happening in the background and focus on their work with great concentration.

The headset has an integrated busy light to notify colleagues when a call is in the process without interruption. This is what makes it perfect for use in a call center. Also, it has got a world-class sound which is highly impressive, and the manufacturing of this headset is done from premium material. It is very comfortable with the leather feel ear cushions; there are soft cotton and foam earpads for long-term use of the device.

The compatibility of this device is fantastic it can be paired with almost all types of devices and leading U.C. platforms. It is certified by the M.S. teams of Cisco and many more leading platforms. The design of this headset is quite remarkable, and it is a very durable product. It is a valley for money product with superb build quality and comfort it offers its user.

🎧 Specs/Features

Type: Over-ear

Wireless: No

Cord length: Control cable: 95 cm, HS cable: 120 cm

ANC: Yes

USB Plug/Play: Yes

Digital Signal Processing: Yes

Adjustable Headband: Yes

NFC Pairing: No

Microsoft Team Certified: Yes

Active Gard Technology: Yes

Water resistant: No

Microphone: Yes

Size and weight: 8.46 x 9.13 x 2.24 inches, 544 g

Pros

  • The leather feels in-ear cushions are soft cotton and have foam earpads 
  • The compatibility of this device is fantastic

Cons

  • It has a bit higher price
  • Pairing with the device takes too much time

Comparison Table:

Name of the headsetsSound QualityWired/WirelessOver-Ear/On-Ear TypeBattery life of the headset
Sennheiser Consumer Audio SC 60 Very Good sound qualityWirelessOver-ear 9 hours
Jabra PRO 930Great Sound QualityWirelessOver-ear 15 hours
BlueParrott B350-XTExcellent sound qualityWirelessOver-ear 8-9 hours
Jabra Biz 2400 II Outstanding sound qualityWiredOver-ear30 hours
Logitech Zone Impressive sound qualityWirelessOver-ear7 hours
Microsoft LifeChat LX-6000Very Good sound qualityWiredOver-ear10 hours
Koss Communications Good sound qualityWiredOver-ear 9 hours
Plantronics – EncorePro HW540Quality and Clear sound WiredOver-ear 6 – 7 hours
Sennheiser SC 165Nice sound qualityWiredOver-ear12 hours
Audio-Technica BPHS1 Pretty good sound qualityWiredOver-ear 7-8 hours
Jabra Evolve 75 UC High quality audio performanceWirelessOver-ear 8 hours
Plantronics. Audio 628Good sound qualityWiredOver-ear 18 hours
Jabra Evolve 80 Great sound qualityWiredOver-ear 9 hours

Frequently Asked Questions:

What should minimum battery life be required in the best call center headset?

The minimum battery life of the best headset should be up to 9- 10 hours as the people working in the call center have to work for a bit longer than other office work.

Why is noise cancellation crucial in the best call center headset?

In a call center, so many people work next to each other and converge with their customers. It is said to have the best headset with a noise cancellation feature for better concentration and focused work without distraction.

What should be the connectivity technology used in the best call center headsets?

They can be two possible connectivity technology for the best headset, wired and wireless both are good. Still, it is highly recommended nowadays to use the best headset with wireless connectivity technology so that services are not restricted to a confined area.

What is the most critical feature while buying the best call center headset?

The comfort level is the most important feature of the best headset to be used in a call center. Since the people working in the call centers have to work for a longer duration keeping the headset over here for a long term can be tiring and painful, so it is recommended to have a soft foam ear-padded headset for long-term use.

Why do we need a good audio solid driver in the best headsets?

We need strong drivers when buying the best call center headset to get a clear sound experience so that the communication between the customer and the headset user is smooth and healthy without interruption.

Conclusion:

So for anyone working in the call center, buying the best call center headset is highly recommended for better communication and service to their customers. The communication should be focused and result-oriented; hence the best headset must have a noise-cancellation feature. It should be durable and very lightweight so that it can be carried over here for a longer duration.

It should have foam earcups for better comfort and longer-term use. The above-mentioned headsets have all the features that are suitable for the best call center headsets. Therefore before buying, it is recommended to check the list of best headsets for a better purchase.

Not only for call center workers, but headphone is useful for several other people as well. Let us tell you about some best headphones for construction workers: 7 Best Headphones for Construction Workers